FAQ

SHIPPING POLICY

How long does it take to prepare my order?

Our team needs 3-7 working days to produce and ship the orders. Once your order has been completed, an email will be sent confirming the tracking number.

If I am in Spain (Peninsula), when will my order arrive?

Once your order has been produced, we request 24-72 hours for delivery (depending on the shipping rate you choose). Please note that packages are subject to carrier delays.

I am buying from Spain (Peninsula), how much does shipping cost?

We offer free shipping for orders over 80 euros. If your order to Spain is less than 80 euros, our standard shipping is 4.90 euros. (Only Peninsula)

* Please note that we do not prepare orders during the weekend.

RETURN POLICY

I am located in Spain, what is your return policy?

We accept returns in their original condition (unused, unused, and unaltered), with tags, and enclosed for a refund, exchange, or store credit. Any return request must be made within the next 15 days after the delivery date.

Refund, store credit, or exchange will be processed within 14 business days from the date of the returned package. We can only process a refund to the original method of payment and a restocking fee will be deducted from your refund for returned orders and we will not refund any shipping fees.

Once the return process has begun, we must receive the item(s) within the next 15 business days at our SOCO THE BRAND offices located at C/ Pere IV 483, 08020 Barcelona. Once this period has passed, the return process will be canceled and it will not be possible to return the items.

Items purchased on sale or at a discount cannot be returned or exchanged, and no exceptions will be made for fit or sizing issues. If you need to start your return to SPAIN, please send an email to support@socothebrand.com, we will reply as soon as possible.

STANDARD QUESTIONS

Can I change/edit my order?

We process your order as soon as it is placed. If you want to change something, please email support@socothebrand.com as soon as possible, maybe we can do it.

Do you need help with the size?

We offer a detailed fit guide to help you choose the right size at the Soco brand. If you need further assistance, please contact us by email at support@socothebrand.com or via Whatsapp at +34 655918180

Is there somewhere I can try Soco?

Our online store is the only place in the world to buy Soco. We occasionally run pop up stores, so you know when and where you can stay updated through our social media pages and newsletters.