SHIPPING POLICY

How long does it take to prepare my order?

Our team needs 3-7 business days to produce and ship orders. Once your order is complete, an email will be sent confirming the tracking number.

If I am in Spain (Peninsula), when will my order arrive?

Once your order has been produced, we request 24-72 hours for delivery (depending on the shipping rate you choose). Please note that packages are subject to delays by the carrier.

I am purchasing from Spain (Peninsula), how much does shipping cost?

We offer free shipping for orders over 80 euros. If your order to Spain is less than 100 euros, our standard shipping is 4.90 euros. (Peninsula only)

* Please note that we do not prepare orders over the weekend.

RETURN POLICY

What is your return policy?

We accept returns in their original condition (unworn, unused, and unaltered), with tags and attached for a refund, exchange, or store credit. All return requests must be made within the next 15 days from the delivery date.

Refund, store credit, or exchange will be processed within 14 business days from the date of the returned package. We can only process a refund to the original payment method and a restocking fee will be deducted from your returned order refund and we will not refund any shipping fees.

Once the return process has started, we must receive the item(s) within the next 15 business days at our SOCO THE BRAND workshop located at Carrer de Corominas 19, 3rd floor 08902 L'Hospitalet de Llobregat, Barcelona.

Once this period has passed, the return process will be cancelled and it will not be possible to return the items.

Items purchased on sale or at a discount cannot be returned or exchanged, and no exceptions will be made for fit or sizing issues. If you need to initiate your return to SPAIN, please email support@socothebrand.com, we will respond as soon as possible.

Please note that Products must be returned unused and in their original condition (packaging, accessories, labels, etc.), using the documents provided in the package.

For returns and exchanges we will provide you with a prepaid label.

The cost of the prepaid label will be deducted from the refund amount:

Spain 5€
(Peninsula)

Europe 15€
(Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia and Sweden)

United States 25€

United Kingdom 20€

Rest of the world 35€

Please allow 15 business days to process your return from the day your package arrives at our warehouse.

STANDARD QUESTIONS

Can I change/edit my order?

We process your order as soon as it is placed. If you want to change something, please email as soon as possible to support@socothebrand.com, we may be able to do so.

Need help with sizing?

We offer a detailed fit guide to help you choose the right size at Soco The Brand. If you need further assistance, please contact us by email at support@socothebrand.com or via Whatsapp at +34 655918180

Is there any place I can try Soco on?

Our online store is the only place in the world to buy Soco. Occasionally we host pop up stores, so you can stay updated when and where you want via our social media pages and newsletters.